Frequently Asked Questions 常見問題
If you still have questions, please
contact us for further assistance.
Step 1. Please click
here to fill out the registration form. Please provide a valid e-mail address in order
to get real time alert or update in future;
Step 2. Please click
here to select the subscription option and make a payment.
Note: please allow us 24 hours (72 hours for weekend and
holiday) to set-up your premium online account. You'll receive an
email with login instruction once it's done.
You may pay it online with your credit card or you may send us your
certified cheque or money order in a registered mail. Please add 5% sales
tax. If you'd like to wire transfer, please
contact us for wire instruction.
Yes, you may pay your subscription by cheque, but only if
you subscribe for 3 months or more at a time. This stipulation is made in
order to save problems associated with the mail, as well as the additional
legwork required to cash cheque and wait for them to clear at the bank. We
prefer to collect payments electronically, so we offer users the choice of
PayPal on our website. If you wish to pay by cheque or money order, send
your payment for at least 3 months worth of the monthly dues made payable
to "Capital Essence Corp." at the following address:
Capital Essence
10013 - 5576 Yonge Street
North York, ON
M2N - 0B6
Canada
Note: we do not accept personal cheque.
We hope you never do! However, when you feel you need to
cancel, follow these steps:
PayPal users: Simply login to your own PayPal account and view your
recent history. Click "Details" beside your last payment to us. The next
page will have a "Cancel Subscription" button which will do the trick. You
must do this in order to end your subscription to CapitalEssence.com, as an
email notification to us may cause a delay. Remember, when you cancel there
are no refunds (no exceptions).
Note: Your subscription will renew automatically at
the beginning of each subscription period (monthly or annually), unless you
terminate it. You can cancel your subscription at any time by sending an
email message to [accountmanager@capitalessence.com] with the word
"Subscription Cancellation" in the subject field in at least 5 business days
prior to your subscription renewal date. As previously stated, fees cannot
be refunded or prorated. You must cancel your subscription before it renews
in order to avoid billing of subscription fees for the renewal term to your
credit card. Again, no credit will be issued against unused subscription
time. All sales of our products are final..
Please check
Investment Blog,
and we may also send out an e-mail to the e-mail address you registered on
file.
No. We're not a registered
broker-dealer or financial advisor and hence, we do not offered any trading
advices.
New rates will not affect existing subscribers until renewal
dates. Once new rates announced, subscribers or new comers may take
the chance to prepaid or sign up for (another) new term to save with the
current rate before the announced dead line expired.
Your subscription will automatically renew at the rates
stated previously unless you cancel prior to the end of the billing period.
By signing up products or services with automatic billing, you agree that
charges will be billed to your credit card for the applicable pricing plan
and any additional charges you may incur. Advance automated billing to your
credit card will occur on a monthly or annually (depending on the term you
have chosen) on the anniversary of the initial set-up and activation date
unless other arrangements have been contractually arranged.
Special trial subscriptions require you, the participant,
to provide the valid information in registration form. If you do not notice
our Subscriber Services team to cancel your subscription prior to the end of
the billing period, such as, if noted, at least 5 days before your current
expiration date, your credit card will be charged in the applicable price
for the term of subscription you chose. Monthly and annually subscribers may
cancel without incurring further credit card charges, but will not be given
pro-rated refunds. Some monthly or annually subscription may offer limited
time money-back guarantees. These guarantee periods are not provided in
addition to a special trial period. If you are given a 14-day money back
guarantee, for example, and have signed up for a 7-day special trial, the
guarantee is good only for 14 days -- NOT 21 days. We do not give pro-rated
refunds after the applicable guarantee has expired. If you have already
participated in a special trial for any term within this service, you are
ineligible to receive an additional special trial. Special trial and some
very discounted offers are non-refundable. Please read the promotion
carefully.
All sales of our products are final. Fees cannot
be refunded or prorated. You must cancel your subscription before
it renews in order to avoid billing of subscription fees for the renewal
term to your credit card. Again, no credit will be issued against unused
subscription time.
We are working to provide more products and services in
future, and also produce more in Chinese as well.
The web site is always running well on the
server unless there may be some technical maintenance or upgrade, which is
very rare. If you find that the website can't be
displayed from your PC, please double
check with your ISP (Internet Service Provider, such as cable or DSL,
or Bell or others, etc.) first. You may ask them to double check whether
they can surf our web site from their work stations, etc. This will
usually fix the issue.
At the mean time, please
contact us as well. For paid
subscribers, we'll e-mail the latest newsletter, if requested.
There will be additional a serial of FAQ coming soon.
Please check again later. Please click
here to submit your
question. Thank you!
*Please note: Past performance should not be taken as an indication of future performance.
Past performance is no guarantee of future results. Holdings subject to change.
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